overview
Our refund and return policy lasts for 10 days. If 10 days have gone by since your purchase, we can't offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
To complete your return, we need a receipt or proof of purchase.
Please do not return the purchase to the manufacturer.
Any item not in its original condition, damaged or missing parts for reasons not due to our error.
Any item returned more than 10 days after delivery
Refunds
Once your return has been received and checked, we will send you an e-mail to inform you that we have received the returned item. We will also inform you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a certain number of days.
Late or missing refunds
If you haven't received a refund yet, check your bank account again.
Then contact the company that issued the credit card, it may take some time for the refund to be officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all this and have not yet received the refund, contact us at commerciale@biobosco.com
Items on sale
Only regular priced items can be refunded. Items on sale cannot be refunded.
exchanges
We only replace items if they are defective or damaged. If you need to change it with the same item, send us an e-mail to commerciale@biobosco.com
gifts
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item has been received, a gift voucher will be sent to you.
If the item was not marked as a gift at the time of purchase, or the donor had the order shipped to himself to give it to you later, we will send a refund to the donor and he will find out about your return.
Shipping and returns
To return the product, you must send the product to: via livornese 348 Empoli (Fi) 50053
You will be responsible for paying your own shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund.
A seconda di dove vivi, il tempo necessario affinché il prodotto sostituito ti raggiunga può variare.
If you are returning more expensive items, you may want to consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.
I need help?
Contact us at commerciale@biobosco.com for questions relating to refunds and returns.